Preparing for your Cat's Stay at Crowbank
Preparing for your cat's stay at Crowbank Cattery is simple. We’ll guide you through everything — from securing your booking and confirming vaccinations to packing their food, medication, and a few home comforts — so the process is easy and stress-free.
Our peaceful countryside setting and experienced team help even the shyest cats feel settled soon after they arrive.
Whether it’s your cat’s first visit or one of many, we’re here to make things as straightforward as possible for both of you.
Booking Process
We recommend booking early to secure your cat’s spot, especially during busy holiday periods.
The easiest way to book is through our online booking system — just choose your dates, check our availability calendar, complete our request form, and we’ll confirm your booking by email.
To confirm your reservation, we ask for a deposit of £30 (or 50% of the booking fee - whichever is lower). Deposits are refundable within 7 days of payment, after which they become non-refundable. If you need to cancel, please give us at least 14 days’ notice to avoid full charges.
We’re happy to take bookings by phone, but as our office isn’t staffed full-time, phone bookings may take a little longer to process.
If you have a question or need to change your booking, the quickest way to reach us is by emailing info@crowbank.co.uk.
Vaccinations and Health Requirements
For the health and safety of all our guests, we ask that:
- Vaccinations: All cats are fully vaccinated, including their annual boosters.
- Neutering: Male cats over six months old are neutered.
- Parasite treatment: All cats must be treated for worms, ticks and fleas using vet-prescribed treatments, administered at least 7 days before check-in.
Please provide proof of vaccination by either:
- Uploading an image of your cat’s vaccination card before arrival, or
- Bringing the card with you at check-in.
What to Bring
To help your cat feel comfortable during their stay, please bring:
- A secure cat carrier – required for safe transport.
- Vaccination card – unless you’ve already uploaded it online.
- Medications (if needed) – in the original packaging with a clear vet label.
- Their usual food – recommended if your cat is on a special diet or can be fussy.
Optional comfort items:
- A small blanket or toy from home.
- A grooming brush.
- Their own bed if they have a strong preference for it.
We provide cosy bedding, scratching posts, litter trays, and high-quality food for every guest. There’s no need to bring bowls, litter, or bedding unless you prefer to use your own.
Directions and Location
Our cattery is situated in a peaceful countryside location just outside Cumbernauld, providing a calm and secure environment for your cat’s stay. We are easily accessible from Cumbernauld and the surrounding areas.
Get online directions from Google Maps and if you require any additional assistance in finding us, please do not hesitate to contact us.
We also offer a pick-up and drop-off service from Cumbernauld and surrounding areas. This service is available for an additional charge. If you require transportation for your pet, please contact us in advance to make arrangements.
Arrival and Check-in
To help things run smoothly, your booking confirmation will include a check-in time. Please aim to arrive at that time to avoid delays. If the slot doesn’t suit you, let us know in advance and we’ll do our best to arrange an alternative.
When you arrive:
- Make sure your cat is in a secure carrier before coming into reception.
- Our team will check vaccination records and confirm any dietary or medication needs.
- We’ll then settle your cat into their chalet.
If your cat is shy or has special requirements, let us know ahead of time so we can be ready for them.
If you have any questions or special requests, feel free to contact us before your cat’s stay. We look forward to welcoming them to Crowbank Cattery and making sure they’re comfortable and well cared for.
What Our Customers Think
We're proud to have served over 4,000 dogs and cats in over 11 years of caring for pets at Crowbank.
Our top-rated reviews keep coming in, affirming our love and affection for all of our four-legged friends.
